Social Story- Coming to Eureka Health

Our address is 1120 Howitt St, Wendouree.

You will see the big Eureka Health sign out the front of the building.

Heading to your appointment

Parking lot with a green SUV, a building with a white roof and brick walls, a sign for Eureka Health, and some landscaping with small bushes and plants, under a cloudy sky.

There are a few carparks at the front and many at the back of the building down the driveway.

Parking lot with a few cars, brick building with black trim, leafless trees, cloudy sky, and overcast weather.

Arriving for your appointment

You will enter the building through the sliding door into the reception area.

Modern brick building with a small overhanging structure, glass door, and large windows. The scene includes a paved sidewalk, neatly trimmed bushes, and a parking lot with cars against a cloudy sky.
Reception area with women, children, and a stroller near glass entrance doors, interior decor, and a reception desk, with greenery visible outside.

At the reception desk you will speak with the reception staff who will check you in for your appointment.

Waiting room with exposed brick wall, people sitting and socializing, and a round mirror on the wall.

There are couches, chairs and stools to sit on to wait. There may be other people waiting as well.

In the waiting room

Two women in conversation in a modern, brick-walled waiting area with several seated individuals, including a woman in an orange jacket, a man with tattoos, and a woman with glasses, next to a circular mirror and a window.

You may be able to hear people talking or the waiting room music playing.

A beige ribbed diffuser with a rounded, fluted shade sits on a wooden table in a room with light gray walls, a framed abstract artwork with pink and purple hues, and a narrow window with a plant inside.

You might be able to smell the oil diffuser on the reception bench.

Indoor retail space with a black clothing rack holding black shirts on the left and a white wooden shelving unit on the right displaying wellness products including bottles, boxes, and textured balls. A blackboard menu listing products and prices is mounted above the shelf.

There are some stands with products which are for sale.

A young boy with blonde hair sitting on a pink rug playing with wooden alphabet blocks, near a large woven basket, in a room with a brick wall and glass block window.

There are toys and books to play with in the corner.

While you wait

A seating area with two white chairs, a small round table with magazines, a potted plant, and a large wooden table displaying magazines, all against a brick wall in an indoor space.

There are magazines to read.

A small kitchenette area with a sink, a wooden tray with glasses, and part of a white chair in a room with a gray sofa. In the background, there is a corridor with medical equipment.

You can help yourself to a glass of water from the water station.

A retail store interior featuring a clothing rack with black clothing, a window, a white vanity with a plant, mirror, and accessories, and shelves with products.

There are toilet and bathroom facilities if you need to use them while you wait or during your appointment.

Meeting your clinician

Family gathering in a waiting room with a brick accent wall, a mirror, and large windows, with people sitting on a gray sofa, children playing on the floor, and adults conversing and walking in the background.

The person you are seeing will come and call your name when it is time for your appointment.

A hallway in a building with white walls and brown carpeted flooring, decorated with framed pictures. The hallway is lit with ceiling lights and has a fire extinguisher mounted on the wall.

They will introduce themselves and lead you down the corridor to the room where they are working.

Taking a history

The clinician will offer you a seat and talk to you about why you have come in for an appointment. They will ask you questions about your health and past medical history.

A man with red hair and beard sitting at a desk with a laptop, smiling and talking to a woman with curly blonde hair who is sitting across from him, in a minimalistic office with white walls and a green plant.
An osteopath adjusting a woman's back in a medical office with medical shelves and potted plant in the background.

Once they have taken a history they will do some tests to see how you move or to see where you are sore.

They will get you to sit or lie on the bed to provide treatment, depending on what you have discussed.

You may be asked to remove some of your clothing, but if you aren’t comfortable with this please tell the clinician. They also have gowns you can change into.

Treatment

A person is lying down and receiving osteopathic treatment on their face from a practitioner in a clinical setting.
Osteopath examining a pregnant woman's lower back in a clinical setting.
A massage therapist gives a massage to an elderly man lying on a massage table, with her hands on his arm. The room has natural light coming through a window with curtains, a bookshelf, and towels.
A woman with long blonde hair sitting on the floor, smiling, and looking up at a person dressed in white performing a physical therapy exercise beside a treatment table in a therapy room.

Once the treatment is done, the clinician will make a plan with you, which may include exercises or stretches to do at home.

A healthcare professional is performing a physical examination or therapy on a patient in a medical room with beds and a mirror on the wall. The patient is a woman standing with her back to the healthcare provider, who is kneeling and holding her waist to assess or treat her lower back.

They will also do some more tests to see if anything has changed during the appointment

Reception area of a modern medical or healthcare facility with a woman standing at the counter talking to a receptionist. The woman has curly blonde hair and is pushing a stroller. There are plants on the counter and other people in the waiting area, including elderly individuals and a woman with a child in a stroller, sitting and chatting against a brick wall background.

At the end of your appointment, you will be guided back out to reception, where you can make another appointment if needed.

Finishing up

You will then pay for your appointment and be ready to head home again.

A woman with curly blonde hair and glasses, wearing a colorful cardigan, standing at a reception desk with a stroller in front of her, inside a modern office or clinic with white walls, large windows, and indoor plants.