Social Story- Coming to Eureka Health

Our address is 1120 Howitt St, Wendouree.

You will see the big Eureka Health sign out the front of the building.

Heading to your appointment

There are a few carparks at the front and many at the back of the building down the driveway.

Arriving for your appointment

You will enter the building through the sliding door into the reception area.

At the reception desk you will speak with the reception staff who will check you in for your appointment.

There are couches, chairs and stools to sit on to wait. There may be other people waiting as well.

In the waiting room

You may be able to hear people talking or the waiting room music playing.

You might be able to smell the oil diffuser on the reception bench.

There are some stands with products which are for sale.

There are toys and books to play with in the corner.

While you wait

There are magazines to read.

You can help yourself to a glass of water from the water station.

There are toilet and bathroom facilities if you need to use them while you wait or during your appointment.

Meeting your clinician

The person you are seeing will come and call your name when it is time for your appointment.

They will introduce themselves and lead you down the corridor to the room where they are working.

Taking a history

The clinician will offer you a seat and talk to you about why you have come in for an appointment. They will ask you questions about your health and past medical history.

Once they have taken a history they will do some tests to see how you move or to see where you are sore.

They will get you to sit or lie on the bed to provide treatment, depending on what you have discussed.

You may be asked to remove some of your clothing, but if you aren’t comfortable with this please tell the clinician. They also have gowns you can change into.